Multi-Tenant Architecture.

We are proud to leverage a Multi-Tenant Architecture as the foundation of our platform service. This innovative architectural approach allows us to offer a highly efficient, cost-effective, and flexible solution that caters to the diverse needs of our users and businesses.

Public Cloud.

Cost-Efficiency.

By sharing resources among multiple tenants, we optimise infrastructure costs. This efficiency allows us to offer competitive pricing while maintaining high-quality services.
Scalability.

Our architecture is designed to grow with your business. We can seamlessly onboard new tenants without disruption, ensuring that our platform can accommodate organisations of all sizes.
Customisation.

While tenants share underlying infrastructure, our platform allows for individual customisation. Each tenant can tailor their experience to meet their specific needs, including branding, access controls, configurations, and workflows.
Efficiency.

Centralised management and maintenance streamline system updates and enhancements, reducing operational complexity and ensuring that all tenants benefit from the latest features and improvements.
Resource Optimisation.

Our architecture optimises resource allocation, ensuring efficient utilisation of computing power, storage, and bandwidth, which is particularly beneficial for businesses with varying workloads.

Tenant Provisioning and Lifecycle.

We consider tenant provisioning and lifecycle management to be integral components of our commitment to data security, privacy, and operational excellence.

Transparency about these processes is vital to establishing trust with our users. Here, we provide insights into our tenant provisioning and lifecycle management practices.

Onboarding Excellence.

When a new tenant joins our platform, our provisioning process focuses on ensuring a seamless and secure experience. We collect the necessary information to configure the tenant’s environment, including user accounts, access controls, and customised settings.

Security Measures.

Security is at the forefront of our provisioning process. We employ stringent authentication and authorisation protocols to ensure that only authorised personnel can access the tenant’s environment. Robust data encryption, both in transit and at rest, is a fundamental component of our security strategy.

Customisation.

We understand that each tenant has unique requirements. Our provisioning process allows for the customisation of the platform to align with the specific needs of the tenant, including branding, workflows, and user access controls.

Tenant Lifecycle Management.

Throughout the active tenancy phase, our focus remains unwavering on security, privacy, and continuous improvement. We diligently monitor the tenant’s environment, swiftly addressing any potential issues that may arise.

Regular Maintenance.

To ensure the ongoing optimal performance and security of the tenant’s environment, we conduct regular maintenance activities. This includes diligent software updates, meticulous patch management, and strategic infrastructure enhancements.
Compliance and Rigorous Auditing.

Our commitment to maintaining compliance with data protection regulations and industry standards is unwavering. We regularly assess our platform’s compliance and conduct internal and external audits to verify our adherence to security best practices.
Responsive Support and Clear Communication.

Open lines of communication are vital. We maintain regular contact with tenants to promptly address any questions, concerns, or support needs. Our dedicated support team is always available to assist with technical issues and provide guidance.

Tenant Offboarding.

At the conclusion of a tenancy, whether due to account closure or other reasons, we follow a well-structured offboarding process. This ensures the secure handling of data and assets, including data removal, access privilege revocation, and resource decommissioning.

Our unwavering commitment to tenant provisioning and lifecycle management underscores our dedication to security, privacy, and reliability. We take every measure to ensure the protection and confidentiality of your data throughout its lifecycle on our platform.

Your trust is of paramount importance to us, and we are committed to providing you with complete transparency regarding how we manage tenant provisioning and lifecycle processes.

Tenant Separation.

We understand that your data is sensitive and unique to your organisation. Our tenant separation practices guarantee the strict isolation of data between tenants, meaning that data from one organisation is completely segregated from data belonging to others.

Our commitment to tenant separation reflects our unwavering dedication to data security and privacy. We take every measure to ensure the complete segregation and protection of your organisation’s data within our platform.

Robust Access Controls.

We employ robust access controls and authorisation mechanisms to ensure that only authorised personnel from each tenant have access to their respective data and resources. This stringent control helps prevent unauthorised access or data breaches.
Data Encryption.

Data security is paramount. We implement data encryption both in transit and at rest. This means that data moving between your organisation and our platform, as well as data stored on our servers, remains encrypted using industry-standard protocols and algorithms.
Network Segmentation.

Our network architecture includes segmentation to further enhance tenant separation. This ensures that data traffic is isolated within distinct network segments, minimising the potential for data leakage or interference between tenants.
Compliance Adherence.

We are dedicated to maintaining compliance with data protection regulations and industry standards. Our tenant separation practices align with these regulatory requirements to safeguard your data and uphold your organisation’s compliance.
Regular Monitoring.

We conduct continuous monitoring of our infrastructure and systems to identify and address any anomalies or potential security risks promptly. This proactive approach helps maintain the integrity of tenant separation.
Disaster Recovery and Redundancy.

In addition to separation, we have robust disaster recovery and redundancy measures in place. These measures ensure that even in the unlikely event of a system failure or catastrophic event, your data remains protected and accessible.

Your trust is of paramount importance to us, and we are committed to providing you with complete transparency regarding how we uphold tenant separation practices. Should you have any questions or require additional information, please do not hesitate to reach out to our Trust Centre team.

Trusted by our customers.

Our core mission is to enable our customers to excel in their endeavours, and at the very centre of this mission lies the paramount importance of gaining and retaining their trust.