LYNQ Limited understands that your privacy is important, and care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website (“our site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Please read this Privacy Statement carefully and ensure that you understand it. Your acceptance of our Privacy Statement is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Statement, you must stop using our site immediately.
What Does This Privacy Statement Cover?
This Privacy Statement governs Personal Information we collect from our customers and for our website and other online visitors (“you” or “your”), as well as information we automatically collect from your online visits (e.g data collected via cookies).
This Privacy Statement applies only to your use of our site. Our site may contain links to other “Business Partner” websites. For the purposes of this Privacy Statement, “Business Partner” means any subcontractor, supplier or other entity with whom we have an ongoing relationship to provide products, services and information. “Personal Information” means information that may directly or indirectly identify you, such as your name, telephone number, email address, Internet Protocol (“IP”) address and location data.
Please note that we have no control over how your data is collected, stored, or used by other “Business Partner” websites and we advise you to check the Privacy Statements of any such websites before providing any data to them.
What Data Do We Collect?
We may ask you to provide personal information when you:
Use our website or applications;
Register leads, request product demonstrations, register interest in partnership relations; request quotations, services, support, downloads, whitepapers, training or general information;
Place orders for products or services or register for events and webinars;
Create and manage an account;
Participate in surveys or other promotional activities online or at any venue;
Provide a testimonial or participate in any other customer reference activities;
Subscribe to newsletters, marketing and promotional emails or other materials;
Depending upon your use of our site, we may collect some or all of the following personal data
Contact information such as email addresses and telephone numbers;
Demographic information such as post code, preferences, and interests;
Web browser type and version;
List of URLs starting with a referring site, your activity on our site, and the site you exit to;
User ID’s and passwords;
Forms that you choose to complete will indicate whether information requested is mandatory or voluntary.
How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the “the General Data Protection Regulation (EU) 2016/679 from herein referred to as “GDPR”, at all times.
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
Providing and managing your account;
Providing and managing your access to our site;
Personalising and tailoring your experience on our site;
Deliver the products, solutions, services and support or carry out transactions you have requested;
Personalising and tailoring our products and/or services for you;
Replying to emails from you;
Supplying you with emails that you have opted into. You may unsubscribe or opt-out at any time by contacting us at [email protected];
Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
Offer live chat assistance to respond to your online enquiries
Perform other functions or serve other purposes, as disclosed to you at the point of collection; or as required or permitted by law;
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or post with information, news and offers on our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Third parties whose content appears on our site may use third party Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it by contacting us at [email protected];
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
For as long as we provide products and/or services to you;
Retention periods in line with legal and regulatory requirements or guidance;
How and Where Do We Store Your Data?
We only keep your personal data for as long as we need to in order to use it as described in the How Do We Use Your Data section, and/or for as long as we have your permission to keep it.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
Steps we take to secure and protect your data include:
Using encryption when transferring sensitive information;
Technical and organizational measures designed to ensure the ongoing integrity, availability and resilience of processing systems and services;
Limiting physical access to our premises;
Limiting access to the information we collect from you;
Ensuring that we and our Business Partners have appropriate security safeguards;
Where required by law, destroying or de-identifying personal information;
Do We Share Your Data?
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.
We may share your personal data with business partners to carry out the transactions you request or to make our business more responsive to your needs. Business partners may contact you with information about LYNQ and its products and services. We only share your personal information with Business Partners who agree to protect your personal information.
We may share your personal information with participants in our sales and marketing chain, including but not limited to resellers, distributors, integrators and other sales agents and channel partners for the purpose of selling, marketing or providing support for LYNQ products and services.
We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Statement, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
How Can You Control Your Data?
In addition to your rights under the GDPR, or when you submit personal data via our site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Your Right to Withhold Information
You may access certain areas of our site without providing any data at all.
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at [email protected]
Our site does not use first party cookies.
By using our site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our site by Google Analytics. These Cookies are not integral to the functioning of our site and your use and experience of our site will not be impaired by refusing consent to them
Our site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products and/or services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.
The analytics service(s) used by our site use(s) Cookies to gather the required information. Refer to Google Analytics Cookie usage documentation on their website for further information.
Name of Cookie
First / Third Party
Used to speed up page load times. It does not contain any user identification information.
Used for the security plugin to operate
Used by the Wordfence plugin, and records whether you are identified as a human, rather than a bot.
Used to track and improve our website based on analysing user behaviour
Used to track and improve our website based on analysing user behavior
Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager this cookie will be named _dc_gtm_<property-id>
Used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service
Used to track and improve our website based on analysing user behavior
If you have any questions about our site or this Privacy Statement, please contact us by email at [email protected], by telephone on 01329 800000, or by post at LYNQ Limited, 8 Barnes Wallis Road, Fareham, Hampshire, PO15 5TU. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you
Changes to Our Privacy Statement
We may change this Privacy Statement from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Statement on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.