Availability Zones.

Azure availability zones are physically separate locations within each Azure region. Azure provides the most extensive global footprint of any cloud provider with availability zones in every country/region in which Azure operates a data centre region. Each Availability zone is designed to be isolated from failures in the other zones and to provide inexpensive, low-latency network connectivity to other Availability Zones in the same region.

Data Location.

We are committed to providing transparency and assurance to our users regarding where their data resides and the significance of this choice.

The location of data storage for our platform service is a critical consideration for several reasons:

Data Privacy and Compliance.

Data residency is closely tied to legal and regulatory requirements. Storing data in specific jurisdictions ensures that we adhere to local data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union or the Health Insurance Portability and Accountability Act (HIPAA) in the United States. We prioritise compliance with these regulations to safeguard the privacy of our users’ data.

Data Security.

Data location plays a pivotal role in data security. By strategically choosing data centres and server locations, we can implement robust security measures to protect against unauthorised access, data breaches, and cyber threats. This ensures the confidentiality, integrity, and availability of your data.

Latency and Performance.

The proximity of data to users can significantly impact service performance. Placing data closer to the end-users reduces latency, ensuring faster response times and an optimal user experience. We prioritise efficiency and responsiveness to enhance user satisfaction.

Disaster Recovery and Redundancy.

Data location also influences our disaster recovery and redundancy strategies. We strategically distribute data across geographically diverse data centres to mitigate the risk of data loss due to unforeseen events, such as natural disasters or hardware failures.

Backups.

Our data retention policy is designed to balance the need for data availability and compliance with data protection regulations and ensures that we can swiftly restore your service in case of data loss or system failures. We retain backup data for a 30-day period with support for point-in time recovery.

We commit to:

Regularly reviewing and updating our data retention policy to align with evolving industry standards and legal obligations.
Providing clear information to our users about the retention period for their data.
Offering options for data retention customisation whenever feasible, allowing you to align data retention with your specific needs.

Our commitment to data backups, including retention periods and encryption, reflects our dedication to:

Data protection,
Disaster recovery and
Ensuring the reliability of our platform service.

We continuously strive to enhance our backup practices to meet evolving security standards and user expectations. To ensure the confidentiality and integrity of your data during the backup process, we employ strong encryption practices:

In-Transit Encryption.

Data transferred between your platform service and our backup systems is encrypted using industry-standard protocols like TLS/SSL. This encryption secures data while it’s in transit, safeguarding it from interception.

At-Rest Encryption.

Backup data stored in our repositories is encrypted at rest using robust encryption algorithms. This ensures that even if unauthorised access is gained to the physical storage medium, the data remains protected.

Trusted by our customers.

Our core mission is to enable our customers to excel in their endeavours, and at the very centre of this mission lies the paramount importance of gaining and retaining their trust.